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(1)
Do I pay sales tax for my order?
We
are not required to levy sales tax on any orders delivered to states
outside of the states of Maryland and Pennsylvania.
MD and PA residents must pay 6% sales tax.
(2) What is the price for shipping?
We
typically do not charge for shipping or in-home delivery and set-up of
furniture on any orders of $6,000 or more.
Shipping
costs on orders under $6,000 will depend on the size, weight, number of
pieces, and the distance to be shipped.
However, Jarrettsville Furniture makes every effort to reduce the
price of the merchandise you are ordering to a level that helps to
offset those shipping costs, especially if the merchandise is being sent
directly from the manufacturer to the customer or the customer’s own
delivery service. Multiple
pieces (e.g a dining room set, or a bedroom suite) are almost always
delivered free of charge.
Please
note that orders and quotes for items that don't approach this minimum
for free shipping and in-home delivery are not practical or
cost-effective for us or our customers. For instance, a single
chair or an occasional table going to a remote state would likely cost
more in delivery costs that the item itself. Cost of shipping of
orders of at least $3,000 to the customer can possibly be shared by us
so the sale will still be a good value to the buyer.
(3)
Is Jarrettsville Furniture responsible for any damage during shipping?
And do I have the right to refuse the shipment if the merchandise is not
in good condition?
The
delivery services we use will inspect, with us or with the manufacturer,
each piece at the point of pick-up.
From there on, they will bear the responsibility for any damage
since we pay them for insurance for the total dollar value of the
delivered items. If your
order has any damage, you must either refuse it and send it back with
the shipper or note the damage with the shipper on their delivery
manifest or invoice and file a claim for the damage or repair of the
item in question. Do not
call Jarrettsville Furniture for handling of any damage.
Once it leaves our facility or the manufacturer’s facility and
has been inspected, we bear no further responsibility for any items and
their safe delivery. That’s
why we pay the shippers a high premium for them to take responsibility
from the time it leaves us to the time it arrives at your destination.
(4) How does payment to Jarrettsville Furniture
work?
You may pay half as a deposit to get the order underway,
then pay the remainder when delivery to you is about to be scheduled. All
money due needs to be paid in advance by a check or money order to
Jarrettsville Furniture, Inc. Credit
cards are not acceptable for trans-shipments.
(5) What is the approximate delivery time?
Furniture
special-ordered from the manufacturer can take from 2 weeks to 18 or
more weeks to be shipped to us or one of our delivery services. From there, it’s up to the furniture service and delivery
companies that will be handling the delivery.
It typically takes 10 days to 2 weeks from the time the furniture
is ready for delivery from either the manufacturer or from us.
(6)
What kind of delivery services do you use?
We
only use delivery services that are experienced in the handling and
delivery of high-end furniture. They take great care in the handling of
the furniture for our clients and are thoroughly acquainted with proper
set-up procedures for beds, mirror installations on dressers, etc.
We never use “freight” companies to deliver furniture to your
home, however, our furniture manufacturers may use freight companies to
deliver your furniture to our delivery services, but these are usually
tried-and-true companies that the manufacturers have been using for
years and have trust in their conscientious treatment of fine goods for
transit.
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